NG9-1-1: Fact, Fiction, Realities and Unintended
Bob Currier, ENP - Intrado, Inc.
Subtitle: Lessons learned from multiple statewide next generation 9-1-1 rollout initiatives. To ensure success in the next generation 9-1-1 system, we must be careful what we ask for. Things that appear on the surface to hold great promise may not stand the test of scrutiny. As Next Generation 9-1-1 technologies encompass and surpass legacy systems, safeguards and standards must remain intact. Critical success factors include, among others, a reliable network; a fully integrated and secure delivery platform; and the ability to support existing E9-1-1 functions as well as emerging non-voice technology features. This session will discuss the path from Legacy to the future of 9-1-1; the evolution and subsequent implementation of NG9-1-1; and the necessary challgenges of migration. Attendees will benefit from the experiences of those who have already traveled this path as they plan their own transition to NG9-1-1.
Bob Currier is a seasoned expert in emergency communications. As Director of Regulatory and Governmental Affairs for Intrado Inc., Mr. Currier works closely with PSAPs, state program offices, Public Utility Commissions and customers to provide resolution of complex deployment issues.
Bob Currier has served Public Safety for over 36 years, first as an EMT. He then worked with the St. Clair, Michigan Fire Departemnt for 18 years, 8 as Assistant Chief. Bob was a founding member of the county's first Hazardous Materials Response Unit. He was also a Field Training Officer for the St. Clair County Sheriff's Department Marine Division. As the first Director of Communications and 9-1-1 Project Director in St. Clair County, Bob was responsible for developing and implementing plans for E9-1-1 services for the county's 170,000 residents, working with three primary PSAPs and one secondary PSAP. He provided ongoing oversight of the system, supervised the operation of the Public Safety Communications Dispatch Center, implemented a major communications system upgrade and served as liaison with local government officials.
After 10 years of service in the government sector, Currier joined SCC Communications, now Intrado, as the first PSAP Relations Liaison in the ILEC Wireline Business Unit for the Ameritech/Great Lakes Region. He worked as a technical resource for professional associations on 9-1-1 centers and Intrado. Today he coordinates with the PSAP community on Enhanced 9-1-1 deployment issues; presents educational programs at local, state and regional levels; and assists in the deployment of Enhanced 9-1-1 services to PSAPs and government programs across his region. Additionally Bob has testified before state public utility commissions as an expert on 9-1-1 policy issues.
Currier's commitment and high standards of excellence have earned him accolades in the public safety industry. He was recognized by his peers in Michigan for his outstanding service to 9-1-1 and public safety; he received the Meritorious Service Award from the Port Huron Police Department for his efforts in implementing 9-1-1 services in St. Clair County; and he was honored as Intrado Employee of the Month for his dedication to serving the public safety community.