 2008 ANNUAL WI-NENACONFERENCE & TRADE SHOW
The Blueprint of 9-1-1
CONFERENCE SCHEDULE
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October 26, 2008 Thru October 29, 2008
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8:00 a.m. - 9:30 a.m. Registration Open
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9:00 a.m. - 4:00 p.m. Pre-Conference Courses (Lunch is Provided)
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APCO Institute
Instructor
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An APCO Institute course. Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. These are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents.
These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.
As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.
This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.
Topics include:
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Phases of an Active Shooter Incident
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Active Shooter Incidents vs. School Shootings
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Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents
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Response and Secondary Dangers
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The Role of the Telecommunicator in an Active Shooter Incident
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Interaction with the Media
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Dealing with the Aftermath of an Active Shooter Incident
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Kelly Rasmussen, MS, ENP
Success Communications, Inc.
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What is motivation? You'll learn that and more in this one day class offered by Success Communications, Inc. Find out how to identify motivators and look at motivational theory and personal motivators. You'll also learn about fear and desire, setting goals, the role of values, creating a motivational climate and about the Expectancy Theory. Then, apply your newly acquired skills through situational analysis and case studies. Finally, you'll learn how to design motivating jobs and how to create a Motivational Checklist.
Class objectives include:
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Identify what Motivation is
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Learn about common motivational theories and how to apply them.
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Discover how fear and desire effect employee motivation
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Explore ways to create a motivational climate and design a motivating job
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5:00 p.m.-6:00 p.m. Registration Open
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6:00 p.m. -8:00 p.m. Welcome Reception
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7:30 a.m. -4:00 p.m. Registration Open
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9:00 a.m. - 10:30 a.m. Opening General Session
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Kim Ratz
Kim Ratz Consulting
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"Its not so much what happens, its more what you do." Easier said than done when you are facing a big change, challenge or conflict about something that's important to you (like running your family child care!), because then its about choosing to do more than "just get by" - it's about choosing to "thrive!" At the end of the day, when you look back on your choices - what you do and how you do it - you will feel either content - or regrets. When you are Congruent, you align your Attitudes (values), with your Aptitudes (abilities) and your Actions (choices of words & deeds) and you are at your strongest. Incongruence is when your actions/choices are not aligned with your attitudes and/or aptitudes, and you'll likely regret something you did or said, or did not do or say.
This program is designed to give participants:
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An opportunity to consider several techniques to help you reframe a situation so that you feel more confident about what you CAN do
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Tips to help you pick yourself up when you get knocked down, ways to deal with difficult people or tense situations involving a change and "the unknown",
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Develop a goal for personal development that integrates or strengthens one or more of these tips to help you thrive even more in your important life roles and goals - and achieve excellence in your family child care.
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MANAGEMENT EDUCATION TRACK SESSIONS
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People Don't Leave Jobs - They Leave Bosses
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Kim Ratz
Kim Ratz Consulting
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You've heard about the pending shortage of workers in many fields as baby boomers retire, and the growing trend of people working many jobs in their working years rather than just one or two. At a time when employee retention is increasingly important, organizations must now address the latest dilemma - recent studies suggest that in many cases peple don't leave jobs - they leave bosses. The questions for you are - is this happening in your organization, are you generating good decisions that foster a productive and rewarding workplace, and what else can you do about this growing trend? An important bottom line in addition to employee retention: satisfied employees will positively impact your customers, much more so than unhappy or disgruntled employees...
Participants in this workshop will learn:
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Some of the predictable ways this issue manifests itself in organizations, and what you can do to improve how you make decisions that increase employee satisfaction, morale and retention, and reduce the costly turnover, recruitment and retraining.
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Strategies to overcome the "generation divide" among varied-age staff and volunteers.
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How to be a good role model for other decision makers who also influence employee decisions about "Should I stay or should I go?"
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Terri Booth
Law Enforcement On-Line
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DISPATCH EDUCATION TRACK SESSIONS
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Playing Nice in the Sandbox
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Kim Ratz
Kim Ratz Consulting
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Since we were children we've been learning how to deal with people who "don't play nice". Even as adults, when this happens at work it still has impact. You can make good choices - even when challenged by a "difficult person" or someone who "doesn't play nice" - that are professional, respectful, effective, and regret-free...and can make for a safer and more productive and fun "sandbox" to be a part of. This program is a hybrid of information and skills from my programs on the topics of Communcation & Relationship Skills, Teamwork, Leadership and Customer Service. We'll explore some practical, professional and proven things you can do when someone at work "isn't playing nice in the sandbox".
In this program you'll learn:
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How to influence others in positive ways in your individual relationships, as well as your team.
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How to anticipate predictable, normal and survivable scenarios when "someone might not play nice" - before that happens - so you can be somewhat prepared.
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What you CAN do when someone isn't playing nice in the workplace - or anywhere, so you can make good choices you can live and work with and not regret later.
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Answering the Call on Domestic Violence
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Lt. Robert Graham
Professional Dispatch Management
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This course will seek to inform the dispatcher of how to recognize red flags on domestic violence calls, how they should respond to the caller, and officer safety.
• Why victims stay
• What is domestic violence
• What are the causes
• The heart of the abuser
• The batterer
• Cultural considerations
• Officer safety
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Getting Them Back to the Car - Officer Safety
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Lt. Robert Graham
Professional Dispatch Management
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TECHNICAL EDUCATION TRACK SESSIONS
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Alternative Solutions for Achieving P25
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Using new technology, we will show you a proven way to move into fully compliant P25 with a smaller budget and the choice of using any vendors' P25 compliant radios. You will have the flexibility to transition as your budget allows!
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Half Way to the Wall - Next Generation Progression
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A NG-9-1-1 discussion, with Q&A, on why the Public Safety Sector is currently afraid of NG-9-1-1 and why we only want to go "Half way to the Wall" to achieve this solution. The discussion has a visual path from ANALOG telephony transmissions to Next Generation TRUE-STATE OF THE ART—FULLY I-3 compatible IP systems. This presentation will use the "U.S. DOT ‘COMMUNITY MODEL’" as the core ingredient in progressing to a real NG9-1-1 SOLUTION that is a fully SIP/IP based (SMS messaging, Texting, Video, Biometrics and Telemetrics to the PSAP). Included in this presentation will be a small discussion on "GEO SPATIAL ROUTING" with the change from an administrative MSAG to a GEO MSAG, which will be one of the foundation requirements of NG9-1-1.
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True Call Center Interoperability
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While interoperability has become an important topic of conversation in the Public Safety community, it is often discussed only from the public safety radio perspective. This presentation looks beyond that and discusses the need and benefit for call center sub-system interoperability.
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GIS/DATABASE EDUCATION TRACK SESSIONS
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How Accurate is Your 9-1-1 and Map Data?
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Anthony Haddad
Contact One, Inc.
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This session will provide valuable insight into how you can quickly and free-of-charge verify the accuracy of your addressing, GIS and 9-1-1 databases. You will learn about a simple three-step process that generates a useful summary report. Other items discussed include how to ensure that you have consistency and accuracy throughout your data while determining a way to manage addressing and database anomalies.
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PSAP Maps, NG9-1-1, & the Internet: New Data, Formats, and Access issues.
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This session will survey new data formats that are beginning to make their presence felt at PSAPs and what may need to be handled by call takers in the future with regards to supplemental information displayed in a map based context. The session will address this within the environment of Next Generation data delivery and the security issues associated with it.
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From Threat Detection to Prosecution
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Diamond Chaflawee
NICE Systems
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As “homeland security” becomes part of the public safety dialect, growing numbers of cities and communities are investing in video surveillance networks to detect and deter threats, and investigate crime. With these trends, public safety agencies are finding themselves on the front line when it comes to ensuring safer cities and communities. This presentation shares five steps to a safer city. Attendees will learn how to leverage proven processes and cutting edge technologies (like smart video, recording, lawful intercept and multimedia incident information management) at every stage in the security cycle to sharpen their situational awareness; improve their ability to detect, evaluate and respond to threats; streamline investigations; and close the gap on crime. Case studies of public safety operations successfully deploying these technologies to achieve results will be highlighted
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GENERAL EDUCATION TRACK SESSIONS
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Howard Kappler
The Financial Star
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This class will ask some of the tough questions in retirement planning. Longevity, inflation, and health care costs can destroy years of planning and saving. This class is a "workshop" style. The goals of the class are to help the attendees think outside the box on retirement issues.
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12:00 p.m. - 2:30 p.m. Exhibit Hall Open (Lunch Served)
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12:15 p.m. - 2:15 p.m. NG9-1-1 Showcase (In Exhibit Hall)
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5:00 p.m. - 6:30 p.m. Exhibitor Reception (In Exhibit Hall)
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7:00 p.m. - 11:00 p.m. Optional Event: Graze Around the Dells
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7:30 a.m. - 12:00 p.m. Registration Open
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MANAGEMENT EDUCATION TRACK SESSIONS
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"HOT BUTTON" Issues for Wireless 9-1-1
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It’s been twelve years since the FCC issued its compliance order about Wireless E9-1-1 calls, creating a number of challenges for PSAPs and wireless carriers. Standards, database issues and procedures all had to be worked out. But the order also created two issues that later became important.
They are the current “hot button” issues for public safety. What to do about phones that don’t have service but can still dial 9-1-1, and how can a dispatcher make best use of a location estimate on a Phase II call?
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Timing, Priorities & a Matter of Importance
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John Bawol
Success Communications
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This session from Success Communications Inc. will address the issues of time management and prioritization. While this session is geared toward Directors, everyone can benefit from the concepts covered.
1. Learn how to use the Important/Urgent Matrix
2. Identify what and when to delegate.
3. Realize where you are spending the majority of your time and where you should be spending the majority of your time.
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DISPATCH EDUCATION TRACK SESSIONS
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Kelly Rasmussen
Success Communications
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This session from Success Communications Inc. will deal with identifying bullies in the 9-1-1 centers.
1. Identify, evaluate, and analyze what/who a bully is
2. What they do to morale in a communications center. This presentation is open to all who have a desire to investigate, assist, and eradicate bullying in our profession
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TECHNICAL EDUCATION TRACK SESSIONS
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GIS/DATABASE EDUCATION TRACK SESSIONS
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GENERAL EDUCATION TRACK SESSIONS
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Using the Telecommunications Relay Service
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Joe Riggio
WI Telecommuniations Relay System
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Wisconsin Telecommunications Relay System is a free, 24-hour service that allows people who are deaf, hard-of-hearing, deaf-blind or speech disabled to communicate via the telephone. Through the use of specialized equipment, relay users communicate freely with friends, family and businesses who use a standard telephone.
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9:00 a.m. - 12:00 p.m. Exhibit Hall Open
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9:15 a.m. - 11:15 NG9-1-1 Technical Roundtable (In Exhibit Hall)
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NG9-1-1 Technical Roundtable
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5:00 p.m. - 8:00 p.m. OFFICERS INSTALLATION BANQUET
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8:00 a.m. - 9:00 a.m. Registration Open
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9:00 a.m. - 11:00 a.m. Closing General Session
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Rick Olson
Rick Olson Seminars
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True greatness is all about elevating others! It is about creating possibilities where others do not see solutions. It has more to do with giving than taking. True greatness is within your reach.
Unleash Your Greatness At Work:
Unleash Your Greatness At Home:
Unleash Your Greatness For Your Future:
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Have a safe trip home. Hope to see you in 2009.
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